A problem well-understood is half solved. That’s why research is the most important part of my process. I did interviews with nursing matrons, supervisors, head nurses, nurses and doctors to understand the hierarchy, interaction points, how a typical quarter of the year passes with different work shifts and personal sacrifices. Smart planning requires seeing the big picture and specific details at the same time. I had to display a lot of information at once and help them make sense of it. I went through dozens of sketches before arriving at a solid direction.